Comprehensive remote IT support solutions delivering expert help desk services, technical escalation management, Microsoft 365 administration, cloud infrastructure support, and secure VPN implementation for US businesses. Our dedicated teams provide 24/7 coverage with rapid response times and proven expertise across diverse industries.
We function as your extended IT department, providing scalable outsourced support across Tier-1 help desk operations and Tier-2 technical escalations. Our role encompasses serving as the first point of contact for end-user technical issues, managing incident tickets through resolution, performing advanced troubleshooting, and maintaining critical infrastructure components.
First-line technical support handling password resets, software installations, basic troubleshooting, and user account management with 15-minute average response time.
Advanced troubleshooting for complex issues including server management, network diagnostics, application errors, and infrastructure optimization.
Complete Microsoft 365 administration, Azure cloud management, migration services, and ongoing optimization for maximum productivity.
Secure VPN configuration, network security management, firewall administration, and connectivity solutions for distributed teams.
Industry-leading platforms and solutions we expertly manage
Don&spos;t see your preferred tool? We adapt to your tech stack.
Discuss Your RequirementsDelivering specialized IT support across diverse sectors
| Year | Market Size (USD Billion) | Annual Growth Rate | Active Support Contracts | Remote Work Impact |
|---|---|---|---|---|
| 2021 | $48.2B | +12.4% | 284,000 | High (COVID-19) |
| 2022 | $54.8B | +13.7% | 319,000 | Very High |
| 2023 | $62.3B | +13.9% | 358,000 | Sustained High |
| 2024 | $71.1B | +14.1% | 402,000 | Normalized High |
| 2025 | $81.4B | +14.5% | 453,000 | Hybrid Model Dominant |
| Rank | County, State | Active Businesses | Support Contracts | Avg. Monthly Spend |
|---|---|---|---|---|
| 1 | Santa Clara County, CA | 47,200 | 38,400 | $8,950 |
| 2 | New York County, NY | 52,800 | 36,900 | $7,800 |
| 3 | Los Angeles County, CA | 68,500 | 35,200 | $6,400 |
| 4 | King County, WA | 34,100 | 28,700 | $7,200 |
| 5 | Cook County, IL | 42,300 | 26,800 | $5,900 |
| 6 | Travis County, TX | 28,900 | 24,100 | $6,800 |
| 7 | Middlesex County, MA | 31,500 | 23,400 | $7,100 |
| 8 | Orange County, CA | 36,200 | 22,900 | $6,200 |
| 9 | Fairfax County, VA | 25,700 | 21,800 | $6,500 |
| 10 | Maricopa County, AZ | 38,400 | 20,600 | $5,400 |
CTO, TechVenture Inc.
Outstanding Tier-2 support! Resolved our Azure migration issues in hours. Their team's expertise in Microsoft 365 is unmatched. Highly recommend for enterprise solutions.
IT Director, HealthFirst Medical
24/7 help desk support has been a game-changer. Response times under 10 minutes, knowledgeable staff, and seamless ticket management. Perfect for healthcare compliance needs.
CEO, CloudSync Solutions
VPN setup for our remote teams was flawless. Network security audit identified vulnerabilities we didn't know existed. Professional, thorough, and cost-effective.
VP Operations, RetailMax Corp
Migrated 500+ users to Microsoft 365 without a single hiccup. Their project management and technical execution exceeded all expectations. Worth every penny!
CFO, FinServe Group
Cloud infrastructure support has reduced our downtime by 90%. Their proactive monitoring catches issues before they impact business. Exceptional ROI!
COO, EduTech Academy
Supporting 2000+ students and staff across multiple campuses. Their Tier-1 help desk handles everything from printer issues to complex network problems. Reliable and responsive!
CIO, Manufacturing Plus
Tier-2 escalation services are phenomenal. Complex server issues resolved with precision. Their technical knowledge and communication skills are top-tier.
Director IT, LegalPro Services
Security-focused VPN implementation for our law firm. They understand compliance requirements and deliver solutions that meet strict regulatory standards. Highly professional!
Founder, StartupHub
As a startup, we needed scalable IT support. They grew with us from 10 to 150 employees. Flexible pricing and exceptional service quality. Best decision we made!
Head of IT, Global Logistics Co
Multi-location support across 15 states. Their remote capabilities and consistent service delivery are outstanding. They've become an integral part of our IT strategy.
CTO, TechVenture Inc.
Outstanding Tier-2 support! Resolved our Azure migration issues in hours. Their team's expertise in Microsoft 365 is unmatched. Highly recommend for enterprise solutions.
IT Director, HealthFirst Medical
24/7 help desk support has been a game-changer. Response times under 10 minutes, knowledgeable staff, and seamless ticket management. Perfect for healthcare compliance needs.
CEO, CloudSync Solutions
VPN setup for our remote teams was flawless. Network security audit identified vulnerabilities we didn't know existed. Professional, thorough, and cost-effective.
VP Operations, RetailMax Corp
Migrated 500+ users to Microsoft 365 without a single hiccup. Their project management and technical execution exceeded all expectations. Worth every penny!
CFO, FinServe Group
Cloud infrastructure support has reduced our downtime by 90%. Their proactive monitoring catches issues before they impact business. Exceptional ROI!
COO, EduTech Academy
Supporting 2000+ students and staff across multiple campuses. Their Tier-1 help desk handles everything from printer issues to complex network problems. Reliable and responsive!
CIO, Manufacturing Plus
Tier-2 escalation services are phenomenal. Complex server issues resolved with precision. Their technical knowledge and communication skills are top-tier.
Director IT, LegalPro Services
Security-focused VPN implementation for our law firm. They understand compliance requirements and deliver solutions that meet strict regulatory standards. Highly professional!
Founder, StartupHub
As a startup, we needed scalable IT support. They grew with us from 10 to 150 employees. Flexible pricing and exceptional service quality. Best decision we made!
Head of IT, Global Logistics Co
Multi-location support across 15 states. Their remote capabilities and consistent service delivery are outstanding. They've become an integral part of our IT strategy.
Join 500+ satisfied businesses
Average rating: 4.9/5.0 from 2,847 verified reviews
Everything you need to know about our IT support services
Tier-1 support handles first-line issues like password resets, basic troubleshooting, software installations, and user account management. Tier-2 support deals with complex technical problems requiring advanced expertise, including server administration, network diagnostics, infrastructure optimization, and escalated issues that Tier-1 cannot resolve.
Yes, we offer round-the-clock support with multiple coverage tiers. Our Tier-1 help desk operates 24/7/365 with average response times under 15 minutes. Tier-2 technical support is available 24/7 for critical escalations, with scheduled coverage options for non-urgent issues during business hours.
We provide comprehensive Microsoft 365 administration including Exchange Online, SharePoint, Teams, OneDrive, Azure Active Directory, Intune, Power Platform, and security compliance tools. Services include migration, configuration, user training, optimization, and ongoing technical support.
Our response times vary by priority level: Critical issues receive immediate response (within 5 minutes), High priority tickets are answered within 15 minutes, Medium priority within 2 hours, and Low priority within 8 business hours. We maintain a 98% SLA compliance rate across all priority levels.
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